Refund Policy
At TransitCommonsNode, we take pride in the quality of our food and service. We understand that sometimes things don't go as planned and you may need to request a refund. Below is our Refund Policy to help guide you through the process.
Cancellation Policy
If you wish to cancel your order, please call us immediately at +39 06 1234 5678. Orders can only be cancelled within a short grace period from the time the order was placed. Once the preparation of your order has commenced, cancellations will not be accepted, as we are committed to providing the freshest food made-to-order.
Quality Concerns
If your order is not up to your satisfaction or you believe there has been an error with the item(s) received, please contact us immediately at +39 06 1234 5678. We will discuss the issue with you and may request photos, if applicable. If we determine that the item was not made to our standards or a mistake has been made, we will offer you a replacement or a refund in €, depending on the situation.
Refund Eligibility
Eligible refund requests should be made within 24 hours of the order's delivery or pick-up. The following criteria must be met for a refund to be considered:
- Incorrect order: If you received an item that is different from what was ordered.
- Missing item: If an item is missing from your order.
- Quality issues: If the food is not up to our quality standards.
Refunds will not be provided for minor mistakes such as missing condiments or slight variations in taste. Additionally, refunds cannot be given for matters out of our control, such as customer preferences or mistyped orders.
Non-Refundable Items
All beverages, including juices and lemonades, are final sale and non-refundable due to health and safety reasons, unless there's evidence of a quality concern or incorrect item being provided.
Refund Process
To request a refund, please contact our customer service at +39 06 1234 5678. Provide your order number, a detailed explanation of the issue, and any supporting evidence, such as photos. We will review your request, and if it's approved, the refund will be processed back to your original method of payment within a certain number of business days.
Amendments to Refund Policy
TransitCommonsNode reserves the right to update or change this Refund Policy at any time. Any changes will be immediately posted on our website transitcommonsnode.sbs. Please review this policy periodically for any updates.
If you have any further questions about our refund policy, please don't hesitate to reach out to us at +39 06 1234 5678. We are committed to ensuring that you have a positive experience at TransitCommonsNode.